CRM Solutions

Getting and keeping satisfied customers, In today’s most competitive global economy, CRM is a must business driver for every line of business. It is very hard to run successful business without a strong focus on CRM.  After all, business is all about the customers.  CRM Consulting services helps clients by utilizing complete potential of your customer relationship management process by meeting and exceeding client’s expectation.

Our CRM Consulting Services consist of business and technology consulting, so our CRM Consultants help you evaluating, mapping and integrating right solution and suitable technology to your business that fits best in your budget.

Business CRM consulting will help unleash better marketing and sales processes whereas technology CRM consulting will help you identify technology platform to build or select your CRM Solution development.

Our expertise in CRM Consulting and implementing right CRM solution for variety of companies across different Industries and also we invest at least 10% of CRM consultants' work time in training and development on latest CRM features, functionalities, training and documentation which in turn is used to help our clients to get best of CRM solution that custom fit to their business needs.

There are a lot of CRM Solutions (like Sugar CRM, Zoho, Seibel On Demand, Microsoft Dynamics, Netsuite and etc..) available in the market and each of those solutions have merits and limitations.  So it is utmost important to choose the best fit CRM Solution for your business needs.  This is where TCB's CRM consultants help you choose right CRM solution after carefully chalk out the options keeping the best of your business interests. So TCB's CRM Consultancy has the following methodology for CRM Implementation:

  • Understand your process and requirements
  • Prepare a CRM solution blue print
  • Selecting the CRM solution which is the best fit
  • Building Proof of Concepts for demonstrations
  • Complete the System Requirement Study
  • Build prototypes for visualization
  • Conduct user acceptance tests
  • CRM Implementation
  • Training and Go live

TCB brings in years of experience and expertise not only in CRM Consultancy and CRM Solutions implementation, but also have the in-house capability to integrate your chosen CRM solution with your other systems using Informatica Power Center and Informatica On Demand tools.

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